FREQUENTLY ASKED QUESTIONS
What is Grape Collective's return policy?
Please notify us of a problem with your order within 30 days. If you think a bottle is bad please put the cork back in. We will not accept empty bottles. If the order you receive is not what you ordered, please call our Order Department at (212 222 3640) or send an e-mail to [email protected] Collective.com. Grape Collective.com will have the package picked up and returned to us for inspection. When we recieve the package we will process the complaint and send out a replacement. Please re-pack the wine and send it to 'The Grape Collective, Attn: Return Manager, 2675 Broadway, NY 10025. Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 15% restocking fee.
Where We Ship
Due to restrictive regulations, we cannot accept orders for shipment to the following locations:
Alabama, Alaska, Arkansas, Hawaii, Illinois, Iowa, Kentucky, Maryland, Michigan, Mississippi, Montana, New Hampshire, New Jersey, North Dakota, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin
DOES GRAPE COLLECTIVE DELIVER FREE LOCALLY IN NEW YORK AND IF SO WHAT ARE THE MINIMUM REQUIREMENTS?
We deliver in the areas surrounding Upper West Side - to find out if we deliver call (212) 222 3640.
When will orders ship?
Orders received by 5 pm will usually be ready to ship the next day.
Do you have a retail store that I can visit?
Yes, we have a store (though we call it a wine studio because we produce the magazine out this location as well as sell wine) located in New York - Our physical address is:
2675 Broadway, New York, NY 10025 and 620 Valley Rd, Montclair, NJ 07043
What are your store hours of operation?
Our retail store operates Monday through Thursday 11 am to 8pm, Friday and Saturday 11am to 8pm, and 12pm to 6pm on Sunday. Times are subject to change during holidays and inclement weather. New Jersey store hours differ.
What if I am not home when the wine is delivered?
An adult of at least 21 years need to be there to sign for any delivery since the shipment contains alcohol. If no one is home when the delivery occurs, there will be two more attempts made. If this happens please contact the shipper. If delivery doesn't succeed on all three attempts, the package will return to sender, and we must recharge shipping in order for the package(s) to be re-sent.
Do you ship in extreme cold or hot temperatures?
We ship all year round. However, we will hold wines if the weather is deemed too hot or too cold and could ruin the wine.
Do you ship to a PO Box or a business address.
We don't ship to PO boxes. We do ship to business addresses.
If there is an item on the site - does that mean it is available?
When you see an item on the site it does not guarantee the wine will be available in the quantity you need. There are times when a wine will sell in the physical store and the inventory is deminished. If this is the case we will work with the wholeseller to buy more wine as soon as possible.