Returns & Refunds
General
Hours of Operation & Turnaround Time
2675A Broadway, New York, NY 10025 212 222 3640
| Weekday | Local Store Open Time |
|---|---|
| Monday | 2 - 7PM |
| Tuesday | 2 - 8PM |
| Wednesday | 2 - 8PM |
| Thursday | 2 - 8PM |
| Friday | 2 - 8PM |
| Saturday | 2 - 8PM |
| Sunday | 2 - 8PM |
New Jersey location is located 620 Valley Rd, Montclair, NJ 07043 for store hours
Email [email protected] or call 973 746 7337
Where We Ship
Due to restrictive regulations, we cannot accept orders for shipment to the following locations:
Alabama, Alaska, Arkansas, Hawaii, Illinois, Iowa, Kentucky, Maryland, Michigan, Mississippi, Montana, New Hampshire, New Jersey, North Dakota, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin
Guarantees
No-Break Guarantee
If anything breaks, we give you the option to either receive a replacement product or a refund for the cost of the damaged goods.
If you have received a damaged product, send an email to [email protected] including your order number and a photograph of the problem along with a clear description. We can take action to resolve the issue as soon as substantiation of your claim has been provided.
In the case that we need the damaged items returned, we will cover the return shipping cost.
Returns & Refunds
Customer Returns
If you have an issue with your order, please reach out to [email protected] and we'll work with you to find a solution.
Undeliverable Packages
Packages that were returned to us as undeliverable are not eligible for refunds. The purchaser is responsible for return shipping fees and re-shipment fees (if desired). If the purchaser does not wish to pay for re-shipment, the order will be disposed of and is not eligible for refund or replacement. For this reason, we ask that you please be certain someone will be able to sign for your delivery at the shipping address you have selected before submitting your order.
If your order is returned as undeliverable, the card from your order will be charged for the return journey to Grape Collective in New York, NY. This new shipment charge is equivalent to the initial shipping fee on your order. You will then be sent a new invoice, reflecting the added return shipping charge.
Returned packages can be shipped back out immediately. Standard shipping rates apply. If your order is returned to Grape Collective, we will reach out via email as soon as possible. If you would like to speed up the process, email [email protected] as soon as you realize your order is being returned - please include your order number and a new address (if you want to have the order shipped back out)
Shipping
Delivery Prices
To provide you with the most affordable shipping possible, we calculate our rates in real time using the items in your order and delivery location.
To view shipping costs, add items to your cart and enter your address in the first step of checkout.
To return to your cart after viewing shipping costs, click “Back to cart” in the top right corner of checkout.
Shipping Confirmation Emails
You will be sent a confirmation email containing your tracking number when all or part of your order is shipped, it is your responsibility to monitor your delivery & ensure a signature is provided to the courier.
Signature Required
If your package contains alcohol, someone over 21 must be available at the time of delivery to sign for the package.
FedEx will attempt to deliver your package on 3 consecutive business days.
Shipping Alcohol
If FedEx is unable to deliver the package after three attempts, it will be sent to the nearest FedEx hub.
The package will be held at the hub for 3-5 business days before being returned to Grape Collective in New York, NY.
Grape Collective is not responsible if FedEx returns your package after 3 attempts, instead of holding it for pickup first.
If you do not have anyone who can sign for the package at home, we strongly recommend shipping to a commercial address. Don't have a business address that you can ship to? You can ship directly to any FedEx or Walgreens store across the nation. Put "FedEx - Hold at location" or "Walgreens - Hold at location" in the company field of the shipping address for your chosen location. Once your order arrives, you will have 5 business days to provide a signature and pick up your order. Please note, the name on the package must match the ID of the signee.
Rerouting Alcohol Shipments
FedEx may or may not be able to re-route your order, depending on restrictions locally. For this reason, we ask that you please be certain someone will be able to sign for your delivery at the shipping address you have selected before submitting your order.
You may be able to change the address of your package through FedEx Delivery Manager. Generally, re-route fees are lower when processed through FedEx Delivery Manager.
If you are unable to reroute your package via FedEx Delivery Manager, email your new address to [email protected]. Re-routes processed through Grape Collective cost $18 per package.
